Inside The Forrester Wave™: Why JourneyTrack is a Leader in Customer Journey Management
When you’re building in a fast-emerging category, you learn to live with two truths at once: The...
With over 30 years of marketing and communications experience, Claudia is a seasoned brand builder and marketing strategist who helps organizations create and deliver customer-first, human-centric, and data-driven brand experiences, products, and services. As the Chief Marketing Officer at JourneyTrack, she leads the marketing strategy and execution for a pioneering SaaS experience management platform that enables enterprises to understand, track, optimize, and prioritize their customer experience across physical and digital channels, geographies, demographics, and more.
When you’re building in a fast-emerging category, you learn to live with two truths at once: The...
Customer experience leaders everywhere face a familiar, maddening reality:They invest in great...
The Customer Journey Management (CJM) category just reached a significant milestone, and so did...
In the insurance sector, customer interactions are often infrequent, high-stress, and highly...
Subscription businesses don’t grow by closing a deal; they grow by renewing one. In SaaS, value is...
If you’ve ever watched a CFO’s smile fade as soon as the word “delight” appears in a deck, you know...
Personas and data models are shaped by the underlying assumptions that inform them. If those...
Customer experience has become a defining priority across industries, but in life sciences, the...
NPS and step-level metrics gave CX a common language. But as customers careen across channels and...
You can’t improve what you don’t measure—and in the world of customer experience, that truth is...