Claudia Panfil

With over 30 years of marketing and communications experience, Claudia is a seasoned brand builder and marketing strategist who helps organizations create and deliver customer-first, human-centric, and data-driven brand experiences, products, and services. As the Chief Marketing Officer at JourneyTrack, she leads the marketing strategy and execution for a pioneering SaaS experience management platform that enables enterprises to understand, track, optimize, and prioritize their customer experience across physical and digital channels, geographies, demographics, and more.

The Impact of AI on Customer Journey Mapping and Management

Understanding and optimizing the customer journey is paramount for delivering exceptional customer...

Mastering the Art of Customer Journey Mapping Workshops

Customer journey mapping workshops are invaluable tools for Customer Experience (CX) professionals...

Navigating the Future: 2024 Trends in Customer Journey Management

As we step into 2024, the world of customer experience (CX) is evolving at an unprecedented pace....

Elevating Your CX Game: Advanced Omnichannel Strategies

To cater to the needs of CX experts and novices alike, we'll delve into advanced omnichannel...

Creating a Customer-Centric Culture In Your Organization

In today's hyper-competitive business landscape, it's no longer enough to provide a great product...

Data-Driven Customer Insights: How to Leverage Data to Enhance Customer Journey Management

In today's digital age, businesses have access to a vast amount of data, and savvy organizations...

Evaluating the ROI of Customer Journey Management Platforms

Customer experience (CX) is a key differentiator in today's highly competitive business landscape....