Claudia Panfil

With over 30 years of marketing and communications experience, Claudia is a seasoned brand builder and marketing strategist who helps organizations create and deliver customer-first, human-centric, and data-driven brand experiences, products, and services. As the Chief Marketing Officer at JourneyTrack, she leads the marketing strategy and execution for a pioneering SaaS experience management platform that enables enterprises to understand, track, optimize, and prioritize their customer experience across physical and digital channels, geographies, demographics, and more.

Why Customer Experience is Good for Business

To win, businesses must prioritize customer experience (CX). Customer experience encompasses every...

Bridging the Gap: 6 Effective Strategies to Raise CX to the C-Suite

I recently attended CXPA’s CX Leaders Advance 2024 conference in Denver, CO. The conference agenda...

6 Best Practices for Crafting Consistent Personas

As customer experience (CX) professionals, understanding our target audience is paramount. Personas...

Creating CX Moments That Matter

CX professionals know that achieving success in creating moments that matter is all about striking...

Top 10 Features to Look for in Customer Journey Management Platforms

In today's competitive business landscape, understanding your customers' journey is paramount to...

Improving CX in Healthcare

When it comes to CX in healthcare, it is more important than ever to take a holistic approach and...

The Impact of AI on Customer Journey Mapping and Management

Understanding and optimizing the customer journey is paramount for delivering exceptional customer...

Mastering the Art of Customer Journey Mapping Workshops

Customer journey mapping workshops are invaluable tools for Customer Experience (CX) professionals...

Navigating the Future: 2024 Trends in Customer Journey Management

As we step into 2024, the world of customer experience (CX) is evolving at an unprecedented pace....

Elevating Your CX Game: Advanced Omnichannel Strategies

To cater to the needs of CX experts and novices alike, we'll delve into advanced omnichannel...