Claudia Panfil

With over 30 years of marketing and communications experience, Claudia is a seasoned brand builder and marketing strategist who helps organizations create and deliver customer-first, human-centric, and data-driven brand experiences, products, and services. As the Chief Marketing Officer at JourneyTrack, she leads the marketing strategy and execution for a pioneering SaaS experience management platform that enables enterprises to understand, track, optimize, and prioritize their customer experience across physical and digital channels, geographies, demographics, and more.

Creating a Customer-Centric Culture In Your Organization

In today's hyper-competitive business landscape, it's no longer enough to provide a great product...

Data-Driven Customer Insights: How to Leverage Data to Enhance Customer Journey Management

In today's digital age, businesses have access to a vast amount of data, and savvy organizations...

Evaluating the ROI of Customer Journey Management Platforms

Customer experience (CX) is a key differentiator in today's highly competitive business landscape....