Claudia Panfil

With over 30 years of marketing and communications experience, Claudia is a seasoned brand builder and marketing strategist who helps organizations create and deliver customer-first, human-centric, and data-driven brand experiences, products, and services. As the Chief Marketing Officer at JourneyTrack, she leads the marketing strategy and execution for a pioneering SaaS experience management platform that enables enterprises to understand, track, optimize, and prioritize their customer experience across physical and digital channels, geographies, demographics, and more.

How Marketing Teams Can Effectively Leverage Customer Journey Management Tools

Understanding and optimizing the customer journey is paramount for marketing teams aiming to...

How UX Teams Can Leverage Customer Journey Management Tools for Better User Experiences

In today's competitive digital landscape, delivering exceptional user experiences (UX) is paramount...

Brand Leakage: The Silent Revenue Killer and How to Combat It

In today’s hyper-competitive market, companies are constantly vying for customer loyalty. Yet, many...

How and Why to Implement Emotional Journey Mapping in Your CX Strategy

In this guide, we will break down the steps you need to take to integrate emotional journey mapping...

Understanding the Customer Journey in Financial Services: Opportunities for Enhancing CX

Customers expect seamless, personalized, and transparent interactions, and failing to meet these...

10 Ways to Drive CX Initiatives and Results Without a Large Budget

Let's explore ten cost-effective ways to drive CX initiatives that deliver measurable results...

Getting Started with Customer Journey Management in Financial Services

Customer journey management enhances customer experience and drives measurable business outcomes...

How to Get Internal Alignment on Customer Experience

According to Forrester, companies that prioritize customer experience are more likely to see a 1.6x...

The CX Tech Stack: Journey Mapping, Management, Analytics & Orchestration

Four primary categories of CX tools often come up in CX tech stack discussions: customer journey...

Top 10 Customer Experience Management Trends in 2025

Customer experience management (CXM) is evolving rapidly as technology advances and customer...