How to Get Internal Alignment on Customer Experience
According to Forrester, companies that prioritize customer experience are more likely to see a 1.6x...
With over 30 years of marketing and communications experience, Claudia is a seasoned brand builder and marketing strategist who helps organizations create and deliver customer-first, human-centric, and data-driven brand experiences, products, and services. As the Chief Marketing Officer at JourneyTrack, she leads the marketing strategy and execution for a pioneering SaaS experience management platform that enables enterprises to understand, track, optimize, and prioritize their customer experience across physical and digital channels, geographies, demographics, and more.
According to Forrester, companies that prioritize customer experience are more likely to see a 1.6x...
Four primary categories of CX tools often come up in CX tech stack discussions: customer journey...
Customer experience management (CXM) is evolving rapidly as technology advances and customer...
Employee experience is the sum of an employee's interactions with their organization throughout...
While traditional tools like CRM systems track customer interactions, CJM platforms go a step...
In today’s competitive business landscape, delivering exceptional customer experiences (CX) is no...
Customer Experience (CX) is the backbone of many successful businesses today, and one of the most...
So, what’s the deal with journey mapping, orchestration, and management? While these terms are...
Customer Experience (CX) has become a critical differentiator for businesses across industries....
So, what do the Olympics and CJM have in common? More than you think! Here are six aspects of the...