JourneyTrack CX Blog: Step-level Metrics

How Behavioral Journey Mapping Drives CX Transformation

In the evolving landscape of customer experience, traditional journey maps—anchored in demographics...

Beyond the Spark: Shifting from Moment-Based to Journey-Driven Thinking

In today’s customer experience landscape, it's easy to get dazzled by the brilliance of individual...

Why Step-Level Metrics Matter in Customer Journey Management

Customer journey management is maturing.