Turning Customer Experience into a Growth Engine
In today’s competitive environment, customer experience isn’t just a nice-to-have; it is the engine...
JourneyTrack CX Blog: CX Metrics
From Mapping to Managing: How Insurance CX Leaders Unlock Value
In the insurance sector, customer interactions are often infrequent, high-stress, and highly...
Designing Patient-Centric Experiences in Life Sciences
Customer experience has become a defining priority across industries, but in life sciences, the...
10 Key CX Metrics to Track for World‑Class Experiences
You can’t improve what you don’t measure—and in the world of customer experience, that truth is...
Beyond the Score: The Role of NPS in Modern Customer Experience
Net Promoter Score (NPS) is the Rasputin of CX metrics. It’s been declared dead more times than...