Designing Patient-Centric Experiences in Life Sciences
Customer experience has become a defining priority across industries, but in life sciences, the...
JourneyTrack CX Blog: CX Metrics
10 Key CX Metrics to Track for World‑Class Experiences
You can’t improve what you don’t measure—and in the world of customer experience, that truth is...
Beyond the Score: The Role of NPS in Modern Customer Experience
Net Promoter Score (NPS) is the Rasputin of CX metrics. It’s been declared dead more times than...