Cross-Functional Collaboration in CX: Turning “Many Truths” Into One Customer Reality
If you’ve ever compared a product team’s journey map to the one marketing uses (and then to the one...
JourneyTrack CX Blog: Journey Health
2026 Trends in Customer Journey Management
If 2025 was the year of “AI, cautiously,” 2026 will be the year of “AI, confidently and...
CX Metrics of the Future: Beyond NPS & Step Metrics
NPS and step-level metrics gave CX a common language. But as customers careen across channels and...