JourneyTrack CX Blog: Analytics

CX Metrics of the Future: Beyond NPS & Step Metrics

NPS and step-level metrics gave CX a common language. But as customers careen across channels and...

What Are Data-Driven Customer Insights?

Data-driven customer insights refer to the valuable information derived from analyzing customer...

10 Ways to Drive CX Initiatives and Results Without a Large Budget

Let's explore ten cost-effective ways to drive CX initiatives that deliver measurable results...

15 CX Data Analytics Strategies to Outperform Your Competitors

Unlocking customer insights is vital for any business. It enables a deep dive into consumer...