JourneyTrack CX Blog

JourneyTrack CX Blog keeps you in the know of all things CX from best practices to technologies.

Why Step-Level Metrics Matter in Customer Journey Management

Customer journey management is maturing.

Demystifying Journey Management: What L0 to L3 Really Means

In the world of customer experience, journey mapping is more than sticky notes and swimlanes. As...

How AI is Revolutionizing Customer Journey Mapping

In customer experience (CX), mapping the customer journey has always been essential, but...

7 Powerful Tips for Journey Optimization (From a Brand Marketer’s POV)

If you're a brand marketer like me, you know you’re not just guiding customers through a...

Measures vs. Metrics in CX: Why They Matter and How to Show Real Impact

In customer experience (CX), we often talk about being “data-driven.” But let’s be honest—just...

Strategic Advantages of a Journey Atlas in Customer Journey Management

I n today's dynamic customer experience landscape, CX practitioners and executives seek tools that...

How Integrating VoC Tools Enhances Your CX

Organizations can’t afford to make customer experience (CX) decisions in the dark in today's...

Transforming CX: How Journey Management Platforms Solve CX Challenges

A recent survey conducted by Pegasystems Inc. and YouGov revealed that 56% of consumers find...

How Marketing Teams Can Effectively Leverage Customer Journey Management Tools

Understanding and optimizing the customer journey is paramount for marketing teams aiming to...

How UX Teams Can Leverage Customer Journey Management Tools for Better User Experiences

In today's competitive digital landscape, delivering exceptional user experiences (UX) is paramount...