JourneyTrack CX Blog

JourneyTrack CX Blog keeps you in the know of all things CX from best practices to technologies.

The Synthetic CX Revolution: Fueling Journey Management

In the age of AI-driven everything, brands are under extraordinary pressure to personalize at scale...

How Customer Journey Management Supports Digital Transformation

Understanding how customers interact with your brand is more critical than ever. Customer Journey...

Storytelling: The CX Superpower Hiding in Plain Sight

Let’s be honest: in customer experience, data is abundant—but action is scarce.

7 Best Practices for Using AI to Create Powerful, Actionable Personas

In today’s fast-paced, data-rich customer experience (CX) landscape, the need for accurate,...

Beyond the Spark: Shifting from Moment-Based to Journey-Driven Thinking

In today’s customer experience landscape, it's easy to get dazzled by the brilliance of individual...

Creating Impactful Customer Journeys with Customer-Centric Strategies

Understanding and enhancing the customer journey is crucial for businesses aiming to foster lasting...

The Total Experience: Where Brand Meets Journey

Forrester’s new theme—“The Total Experience: Your Brand, Their Journey”—shines through as the...

Why Step-Level Metrics Matter in Customer Journey Management

Customer journey management is maturing.

Demystifying Journey Management: What L0 to L3 Really Means

In the world of customer experience, journey mapping is more than sticky notes and swimlanes. As...

How AI is Revolutionizing Customer Journey Mapping

In customer experience (CX), mapping the customer journey has always been essential, but...